IT Consulting and digital transformation

How an AI-Driven Solution Elevated an E-commerce Experience to the Next Level

In today’s competitive e-commerce landscape, customer service is one of the pillars that defines success or failure. Every day, businesses face the challenge of providing fast, efficient, and personalized service. Now, imagine a solution that not only answers basic inquiries but also handles complex interactions with customers—enhancing the experience while reducing costs. This is the story of how an e-commerce business revolutionized its customer service by integrating a virtual call center agent powered by AWS technologies and ChatGPT.

The Challenge: An Overloaded E-commerce Call Center

Laura was the manager of a successful e-commerce company selling electronics internationally. As the business grew, so did the volume of customer inquiries. From order tracking requests, returns, to technical product questions, the customer support team was overwhelmed. The call center was barely keeping up, and customer experience was suffering.

Laura knew that to continue growing, she needed a scalable solution that could handle the high volume of inquiries without sacrificing service quality. Hiring more staff wasn’t a viable option due to the cost. Laura was at a crossroads.

 

The Solution: AI to the Rescue

That’s when Laura decided to explore the possibilities of intelligent automation. The solution came in the form of a virtual call center agent that could handle calls and live chat interactions seamlessly through a combination of AWS Connect, AWS Lex, ChatGPT, and their WordPress e-commerce platform.

The idea was simple yet powerful: to build a system that not only listened to customers but also understood their needs and provided solutions in real-time, just like a human agent.

 

The Journey: Implementing the Solution

Laura’s team got to work on implementing the new solution. Here are the use cases that transformed her business forever:

1. Use Case 1: Handling Order Status Queries

A customer called to inquire about their order status. The virtual agent, powered by AWS Lex, captured the request and converted it into text. If it was a simple query like “Where is my order?”, the bot would query WordPress directly for the order status and respond in seconds.

2. Use Case 2: Automated Returns

A frustrated customer wanted to return a product. The virtual agent not only understood the request but also had ChatGPT generate a step-by-step guide on how to process the return. The best part? All this happened while the customer remained on the line—no human intervention needed.

3. Use Case 3: Answering Complex Technical Questions

Wondering if a product is compatible with other devices? No problem. Customers asked technical questions about products, and ChatGPT, trained with the e-commerce’s product database, provided detailed and accurate responses.

The Result: A Transformational Experience

The implementation of this virtual agent was a game changer for Laura’s business. Within just three months:

  • 70% of calls were handled without human intervention, freeing up staff to manage more critical inquiries.
  • Response times to customer queries dropped by 45%, significantly improving customer satisfaction.
  • Call center operational costs were reduced by 30% thanks to automation.

Customers were more satisfied, and the company was more efficient than ever.

Conclusion: The Future of E-commerce is Smart

Laura’s case is just one of many examples of how smart solutions can transform customer service. With technologies like AWS Connect, AWS Lex, ChatGPT, and WordPress, any business can provide scalable, personalized, and efficient customer support without the high costs of traditional call centers.

Now, it’s your turn to take the next step. Are you ready to transform your customer service?

 

“If you’re interested in learning more about how this technology can transform your e-commerce business, let’s talk! I’m here to show you how these solutions can help your business grow while optimizing costs and delivering a world-class customer experience.”

#CustomerExperience #EcommerceSolutions #AIinBusiness #AWS #ChatGPT #VirtualAssistant #Automation #CallCenterSolutions #DigitalTransformation #ArtificialIntelligence #TechInnovation #CustomerService #BusinessGrowth #WordPressIntegration #CloudSolutions

Leveraging AWS for Enhanced E-commerce Security: A Guide for Online Retailers

In today’s digital landscape, e-commerce security is paramount. As online retailers, ensuring the safety and confidentiality of customer data should be a top priority. Fortunately, Amazon Web Services (AWS) offers robust solutions that can bolster your cyber defenses and protect your customers’ sensitive information.

Why AWS for E-commerce Security?

  1. Scalable Infrastructure: AWS provides a scalable cloud infrastructure that can grow with your business, ensuring you can handle peak traffic without compromising security.
  2. Data Encryption: Utilize AWS Key Management Service (KMS) to encrypt sensitive data both at rest and in transit, safeguarding it from unauthorized access.
  3. DDoS Protection: AWS Shield offers managed DDoS protection, shielding your website from malicious attacks that could disrupt operations.
  4. Identity and Access Management (IAM): Implement IAM policies to manage user access and permissions, reducing the risk of unauthorized access to your systems.

Enhancing Customer Trust

By leveraging AWS security features, you not only protect your business but also enhance customer trust. In an era where data breaches can severely damage reputation, investing in robust security measures demonstrates your commitment to safeguarding customer information.

aws for e-commerce

aws for e-commerce

How Cybershop46 Benefits

At Cybershop46, we understand the importance of secure online shopping experiences. By integrating AWS security solutions, we ensure that your shopping experience is not only seamless but also safe. Here’s how:

  • Secure Payment Gateways: Utilize AWS Lambda for serverless payment processing, ensuring transactions are secure and efficient.
  • Customer Data Protection: AWS CloudTrail provides visibility into user activity, helping us monitor and protect customer data at all times.

Take Action Today

Ready to elevate your e-commerce security with AWS? Visit [Cybershop46](link to Cybershop46 page) to explore our secure and user-friendly shopping environment. Trust us to deliver a seamless online shopping experience, backed by industry-leading security practices.

Learn More

For more insights on how AWS can enhance your e-commerce security, subscribe to our blog and stay updated with the latest trends and tips.

 

Wirte it by

Carlos Alejandro Méndez Mendoza.

I am a technology expert with over 20 years of IT experience, specializing in delivering out-of-the-box solutions to complex problems. For the past 10 years, I have successfully migrated several companies to the cloud, modernizing key business systems like ERP, CRM, and e-commerce to drive business growth. Known for my innovation and creativity, I’ve been recognized with multiple awards in innovation, hackathons, and cybersecurity. Representing Guatemala, I achieved third place in the First Regional Cyber Defense Games, organized by the OAS and the Ministry of Defense of Colombia.

AWS-Cloud-Leader.

Amazon Maintains Cloud Lead in the Cloud Services Market

Having established itself as an early leader in the market for cloud infrastructure, Amazon Web Services (AWS), the online retailer’s profitable cloud platform, is still ahead of the pack. According to estimates from cybershop46 group. Amazon’s market share in the worldwide cloud infrastructure market amounted to 31 percent in the first quarter of 2024, down from 32 percent a year earlier. Meanwhile, Amazon’s main rival Microsoft slowly edges closer, growing the market share of its Azure platform to an all-time high of 25 percent in Q1 2024. Combined with Google at 11 percent market share, the “Big Three” now account for two thirds of the ever-growing cloud market, with the rest of the competition stuck in the low single digits.

In Q1 2024, global cloud infrastructure service spending grew $13.5 billion or 21 percent compared to the first quarter of 2023, bringing total spending to over $76 billion for the three months ended March 31. Looking at the full year, the market is now at a $300-billion revenue run rate, explaining why it is so fiercely contested. Despite its size, the cloud market is still growing strongly, with year-over-year growth even re-accelerating for the second consecutive quarter.

“In terms of annualized run rate we now have a $300-billion market which is growing at 21 percent per year,” Carlos Mendez, CEO at Cybershop46 Research Group said. “We will not return to the growth rates seen prior to 2022, as the market has become too massive to grow that rapidly, but we will see the market continue to expand substantially. We are forecasting that it will double in size over the next four years.”

 

AWS-Cloud-Leader.

AWS-Cloud-Leader

AWS Cost Explorer

3 things you can do today to reduce AWS costs.

AWS Cost Explorer

AWS Cost Explorer.

We share you 3 tips to reduce AWS costs, with this 3 strategies.

#1 Identify Amazon EC2 instances with low-utilization and reduce cost by stopping or rightsizing

Use AWS Cost Explorer Resource Optimization to get a report of EC2 instances that are either idle or have low utilization. You can reduce costs by either stopping or downsizing these instances. Use AWS Instance Scheduler to automatically stop instances. Use AWS Operations Conductor to automatically resize the EC2 instances (based on the recommendations report from Cost Explorer).

#2 Identify Amazon EBS volumes with low-utilization and reduce cost by snapshotting then deleting them

EBS volumes that have very low activity (less than 1 IOPS per day) over a period of 7 days indicate that they are probably not in use. Identify these volumes using the Trusted Advisor Underutilized Amazon EBS Volumes Check. To reduce costs, first snapshot the volume (in case you need it later), then delete these volumes. You can automate the creation of snapshots using the Amazon Data Lifecycle Manager. Follow the steps here to delete EBS volumes.

Reduce AWS costs by stopping or rightsizing

Reduce AWS costs by stopping or rightsizing

#3 Use Compute Savings Plans to reduce EC2, Fargate and Lambda costs

Compute Savings Plans automatically apply to EC2 instance usage regardless of instance family, size, AZ, region, OS or tenancy, and also apply to Fargate and Lambda usage. Use one year, no upfront Compute Savings Plans to get a discount of up to 54% compared to On-Demand pricing. Use the recommendations provided in AWS Cost Explorer, and ensure that you have chosen compute, one year, no upfront options. Once you sign up for Savings Plans, your compute usage is automatically charged at the discounted Savings Plans prices. Any usage beyond your commitment will be charged at regular On Demand rates. I recommend doing #1 before #3

AWS Saving Plan

AWS Fineops – AWS Saving Plan

If you want a free consulting and benefits on how to implement and get started with this solution for your business and development, contact us today:

Website: https://cybershop46.com

3 Hacks to migrate your workloads to the Cloud!

How to do the perfect Cloud Migration? In this new era, Cloud is essential to your business strategy. Avoid common hazards for successful cloud migration with Cybershop46, Amazon Web Service and/or Azure.

  • Plan better.
    • Rehosting
    • Replataforming
  • Move faster.
    • Relocate
  • Operate simpler Fineops your Cloud costs.
    • Refactoring

Formulating a Migration Strategy: This post outlines 3 different migration strategies we see customers implement to migrate applications to the cloud. These strategies build upon the 5 R’s that Gartner outlined here in 2011. This is the final installment of a three-part series on migrations. The first post in this series introduces the concept of a mass migration, which we’ll simply refer to as “migration” throughout the series, and the second post of the series describes A Process for Mass Migrations to the Cloud. While each of these posts stands on its own, I believe they go better together. Formulating a Migration Strategy Enterprises typically begin to contemplate how to migrate an application during the second phase of the “Migration Process” — Portfolio Discovery and Planning. This is when they determine what’s in their environment, what are the interdependencies, what’s going to be easy to migrate and what’s going to be hard to migrate, and how they’ll migrate each application. Using this knowledge, organizations can outline a plan (which should be considered subject to change as they progress through their migration and learn) on how they’ll approach migrating each of the applications simple.

AWS Cloud Migration Strategy

3 Strategies Why you should Migrate your Workloads to AWS?

Why to migrate to AWS

Why to migrate to AWS

Amazon Web Services (AWS) is a cloud computing platform that provides a wide range of services to help businesses manage their workloads.

Here are some reasons why you should consider using AWS for your workloads:

  • Scalability: AWS allows you to scale your workloads up or down as needed, so you only pay for what you use. This can help you save money and resources in the long run. Security: AWS provides a secure and reliable platform for your workloads. With features like encryption, firewalls, and identity and access management, you can be confident that your data is protected.
  • Flexibility: AWS offers a wide range of services and tools that can be customized to meet your specific needs. Whether you need to run a website, host an application, or store data, AWS has a solution for you. Cost-effectiveness: AWS offers a pay-as-you-go pricing model, which means you only pay for the services you use. This can help you save money on infrastructure costs and reduce your overall IT expenses.
  • Reliability: AWS has a proven track record of providing reliable and scalable services to businesses of all sizes. With a global network of data centers and a team of experts available 24/7, you can be confident that your workloads will be up and running when you need them. These are just a few of the many reasons why AWS is a great choice for your workloads. If you’re interested in learning more about how AWS can help your business contact us.

Why to migrato your workloads to AWS?

Why to migrate your workloads to AWS?

What is Microsoft Teams Contact Center?

Optimize your business with a contact center

Contact center solutions allow your business to grow by saving time and resources, while simultaneously building brand loyalty.

It’s important to understand that Microsoft Digital Contact Center Platform is not a single Product or SKU. It’s not a SaaS you buy “off the shelf”. The platform is more of a “playbook” or proposed architecture combining some or all of Dynamics 365, Nuance, Power Platform, Teams, and Azure.

Improve customer experience Strengthen your brand Keep a competitive edge Scale up

Why use a contact center?

Microsoft Digital Contact Center with teams

Microsoft Digital Contact Center with teams

The modular infrastructure of a contact center modernizes your business by boosting efficiency, security, and flexibility.

Save time

Increase efficiency and customer satisfaction by eliminating unnecessary dialogues.

Work smarter

Increase efficiency and customer satisfaction by eliminating unnecessary dialogues.

Improve customer experience

Enable digital engagement support via in-app chat, text, social media, and email for a smooth, seamless customer journey.

 

 

Strengthen your brand

Build lasting customer relationships by demonstrating your team is reachable, reliable, and committed to personalized problem solving.

Keep a competitive edge

Stay ahead of the competition with superlative service, since customer care is quickly overtaking product and price as the number-one differentiator.

Scale up

Omnichannel contact centers allow you to utilize data and analytics to adapt and scale your business to your customer’s needs.

https://149371380.v2.pressablecdn.com/wp-content/uploads/2022/07/image-13.png

How does Microsoft Digital Contact Center Platform for Microsoft Teams?

It’s important to understand that Microsoft Digital Contact Center Platform is not a “Teams Contact Center” in the sense that agents are not using Microsoft Teams. What Microsoft Digital Contact Center Platform does offer is the ability to communicate between Dynamics and Microsoft Teams, which allows:

  • With embedded Teams Chat a Dynamics agent to reach out to people in the organisation using Microsoft Teams to get additional support with a question or issue
  • Microsoft Teams users can also interact directly with Dynamics 365 records

Embedded Teams Chat a Dynamics 365 and Swarming with Microsoft Teams

image

Based on the existing Agent/Customer conversation, AI can recommend people to collaborate within the organisation to help answer the question. AI can summarise the ask and send it out as a Teams message in the right pain of Dynamics. Note this is currently in Public Preview.

If you want a consulting, support and benefits on how to implement and get started with this solution for your business and development, contact us today:

Website: http://cybershop46.com

Call Us

Automated Backup /restores for Amazon RDS SQL Server

How to restore /backup AWS RDS SQL Server database

We all have been there where you get to know the pain of restoring a database from backups makes you hate all databases in the world, which is most the time not as easy as backing it up. To make things worse when I wanted to find a way to backup / restore AWS RDS database like my on premise SQL Server, I couldn’t find a flawless way to do it. If you are like me, who wants to do it with the best way possible, this is for you.


			Native Backup and Restore Architecture

Setting up for native backup and restore

To setup native backup for AWS RDS SQL Server, follow this steps we share you below.

To set up for native backup and restore, you need three components:

  1. The SQLSERVER_BACKUP_RESTORE option added to an option group on your DB instance.

  2. An AWS Identity and Access Management (IAM) role to access the bucket.
  3. An Amazon S3 bucket to store your backup files.

Create an option group to backup/restore database In option groups, click on Create Group.

Setting up for native backup and restore

You can settup native backup and restore with this 3 steps:

  1. The SQLSERVER_BACKUP_RESTORE option added to an option group on your DB instance.

  2. An AWS Identity and Access Management (IAM) role to access the bucket.

  3. An Amazon S3 bucket to store your backup files.

Create an option group to backup/restore database In option groups, click on Create Group.

To set up for native backup and restore, you need three components:

Give a name, description, engine and engine version. Here the engine should be the edition of your AWS SQL server instance. And the version should be same as the version you specified when you created the instance.

Now come back to RDS and select the newly created option group. Once the option group is created select it, and click on Add option.

Add option group to aws rds sql server

Add option group to aws rds sql server

In the next screen Select the option “SQLSERVER_BACKUP_RESTORE” from the drop down list. It should be already selected.

create option group to database

create option group to database.

create option group to database.

Down below, select the S3 bucket that you have created, Select “Yes” to “Apply immediately”. Then click “Add Option”.

You have to create a policy for the IAM Role: Backup-restore we have just created.

{
“Version”: “2012-10-17”,
“Statement”:
[
{
“Effect”: “Allow”,
“Action”:
[
“s3:ListBucket”,
“s3:GetBucketLocation”
],
“Resource”: “arn:aws:s3:::realworld-database”
},
{
“Effect”: “Allow”,
“Action”:
[
“s3:GetObjectAttributes”,
“s3:GetObject”,
“s3:PutObject”,
“s3:ListMultipartUploadParts”,
“s3:AbortMultipartUpload”
],
“Resource”: “arn:aws:s3:::realworld-database/*”
}
]
}

Create an iam role policy

Create an iam role policy

Now go the Databases, select the database that you want to get restored from the S3 bucket. Click on “Modify” from the upper right corner.

Add option grou to aws rds sql server database

The select apply immediately, to aplly the changes right now.

Now open up SQL Server Management Studio, Connect to your AWS RDS database instance and open a new query window.

Then Run this querys to backup / restore database:

SQL SERVER Query to backup the database:

exec msdb.dbo.rds_backup_database

               @source_db_name=’realworld’,

               @s3_arn_to_backup_to=’arn:aws:s3:::realworld/DataBase/backup.bak’,

               @number_of_files=1;


SQL SERVER Query to restore the database:

exec msdb.dbo.rds_restore_database

@restore_db_name=’realworld’,

@s3_arn_to_restore_from=’arn:aws:s3:::realworld/DataBase/backup.bak’;


SQL SERVER Query to verify if the task is running:

exec msdb.dbo.rds_task_status @db_name=’realworld’;

If you want a consulting, support and benefits on how to implement and get started with this solution for your business and development, contact us today:

Website: http://cybershop46.com

Call Us

Microsoft Entra Data Sheet

 

 

Security Code:
security code
Please enter the security code:

Submit

Odoo #1 Restaurants Management Software

In an industry as fast-paced, and fast-growing, as the restaurant business, it’s important to find a point of sale (POS) software system that can keep up. Modern POS software has evolved into a tool that modernizes every aspect of the restaurant business, from customer experience to user experience and administrative tasks.

As you move through the process of evaluating POS software for your restaurant, there are some key factors to consider as you compare options. Think about how a new system will affect your customers, your staff, and your profitability. Test or demo every solution that makes your shortlist, and look for the features that matter most to your team.

Odoo POS Software

Pay particularly close attention to the following five areas:

1. Customer Experience & Software Speed.

2. User Experience

3. Data Access & Control

4. Inventory

5. Reporting

Odoo Restuarant software - Inventory Module

You can’t be at the restaurant 24/7, but with an older desktop-based system, you might feel like you have to be. That’s an especially annoying problem when you just need to make a small schedule or menu update, and you have to trek in on a weekend or late at night.

When considering a POS for your restaurant, keep these points top of mind during your evaluation process.

Looking for specific restaurant management software?

  • Point of Sale System
  • Restaurant Reservation Software
  • Table Management System
  • Food Costing Software
  • Inventory Management System
  • Waitlist Software
  • Restaurant Accounting Software
  • Cash Flow Management Software
  • Online Ordering Software
  • Restaurant Analytics Software
  • Restaurant Menu Builder Software
  • PMS Integration Software
  • Additional Restaurant Management Software

If you want a free consulting and benefits on how to implement and get started with this solution for your business and development, contact us today: Website: http://cybershop46.com

Call Us

Odoo Restaurant Software