AWS Migration Hub now helps you orchestrate the migration of applications to AWS with the new Migration Hub Orchestrator feature. The scope of large migration projects generally involves selecting migration tools, step-by-step planning, and tracking the migration process across different tools and teams. Migration Hub Orchestrator provides predefined and customizable workflow templates that offer a prescribed set of migration tasks, migration tools, and automation opportunities. With Orchestrator, you can customize the templates, automate the migration of your applications, and track your progress in one place.
The new Orchestrator feature now helps you reduce migration costs and time by removing many of the manual tasks involved in migrating large-scale enterprise applications, managing dependencies between different tools, and providing visibility into migration progress. At this time, Orchestrator supports 1) the migrations of SAP NetWeaver–based applications with HANA databases and 2) the rehosting of any applications to AWS.
You can use a predefined workflow template to orchestrate the validation of the source environment for migration readiness, provisioning your target environment, replication of database and applications, post-migration validation, and cutover to AWS.
The Orchestrator feature is generally available, and you can use it in all AWS Regions where AWS Migration Hub is available. To learn more, read the blog, user guide, and API reference. Accelerate your application with AWS Migration Hub Orchestrator today.
Why Migrate to the AWS Cloud?
With over a million active customers and a global cloud presence, AWS has experience in helping organizations of all sizes migrate workloads to the cloud.
You can migrate any workload – applications, websites, databases, storage, physical or virtual servers – and even entire data centers from an on-premises environment, hosting facility, or other public cloud to AWS. Every step along the way, you can leverage AWS’s years of experience to build your organizational, operational, and technical capabilities, so that you can gain business benefits faster.
If you want a free consulting and benefits on how to implement and get started with this solution for your business, contact us today:
With Microsoft Entra your Single Sing-On is easier then ever.
Introducing Microsoft Entra – modern identity and access solutions
Microsoft had announced thier new product family to help secure access for a connected world – Microsoft Entra.
Microft Entra product family includes:
Azure Active Directory (Azure AD)
Multicloud identity and access management solution with integrated security.
Microsoft Entra Permissions Management
One unified model to manage permissions of any identity across any cloud.
Microsoft Entra Verified ID
Enable more secure interactions while respectin privacy with an industry-leading global platform.
Additionally, we’re announcing the Public Previews for:
Workload Identities
Assign and secure identities for any app or service to extend access control and risk detection.
Lifecycle Workflows
Automate assigning and managing access rights, plus monitoring and tracking access, as user attributes change.
The need for trust in a hyperconnected world
Technology has transformed our lives in amazing ways. It’s reshaped how we interact with others, how we work, cultivate new skills, engage with brands, and take care of our health. It’s redefined how we do business by creating entirely new ways of serving existing needs while improving the experience, quality, speed, and cost management.
Behind the scenes of all this innovation, millions and millions of connections happen every second between people, machines, apps, and devices so that they can share and access data. These interactions create exciting opportunities for how we engage with technology and with each other—but they also create an ever-expanding attack surface with more and more vulnerabilities for people and data that need to be addressed.
It’s become increasingly important—and challenging—for organizations to address these risks as they advance their digital initiatives. They need to remove barriers to innovation, without the fear of being compromised. They need to instill trust, not only in their digital experiences and services, but in every digital interaction that powers them—every point of access between people, machines, microservices, and things.
Reduce your security and compliance cost with Microsoft Security
Our expanded vision for identity and access
When the world was simpler, controlling digital access was relatively straightforward. It was just a matter of setting up the perimeter and letting only the right people in.
But that’s no longer sustainable. Organizations simply can’t put up gates around everything—their digital estates are growing, changing, and becoming boundaryless. It’s virtually impossible to anticipate and address the unlimited number of access scenarios that can occur across an organization and its supply chain, especially when it includes third-party systems, platforms, applications, and devices outside the organization’s control.
Identity is not just about directories, and access is not just about the network. Security challenges have become much broader, so we need broader solutions. We need to secure access for every customer, partner, and employee—and for every microservice, sensor, network, device, and database.
And doing this needs to be simple. Organizations don’t want to deal with incomplete and disjointed solutions that solve only one part of the problem, work in only a subset of environments, and require duct tape and bubble gum to work together. They need access decisions to be as granular as possible and to automatically adapt based on real-time assessment of risk. And they need this everywhere: on-premises, Azure AD, Amazon Web Services, Google Cloud Platform, apps, websites, devices, and whatever comes next.
Reduce access risk across clouds
The adoption of multicloud has led to a massive increase in identities, permissions, and resources across public cloud platforms. Most identities are over-provisioned, expanding organizations’ attack surface and increasing the risk of accidental or malicious permission misuse. Without visibility across cloud providers, or tools that provide a consistent experience, it’s become incredibly challenging for identity and security teams to manage permissions and enforce the principle of least privilege across their entire digital estate.
With the acquisition of CloudKnox Security last year, we are now the first major cloud provider to offer a CIEM solution: Microsoft Entra Permissions Management. It provides comprehensive visibility into permissions for all identities (both user and workload), actions, and resources across multicloud infrastructures. Permissions Management helps detect, right-size, and monitor unused and excessive permissions, and mitigates the risk of data breaches by enforcing the principle of least privilege in Microsoft Azure, Amazon Web Services, and Google Cloud Platform. Microsoft Entra Permissions Management will be a standalone offering generally available worldwide this July 2022 and will be also integrated within the Microsoft Defender for Cloud dashboard, extending Defender for Cloud’s protection with CIEM.
Additionally, with the preview of workload identity management in Microsoft Entra, customers can assign and secure identities for any app or service hosted in Azure AD by extending the reach of access control and risk detection capabilities.
Enable secure digital interactions that respect privacy
At Microsoft, we deeply value, protect, and defend privacy, and nowhere is privacy more important than your personal identity. After several years of working alongside the decentralized identity community, we’re proud to announce a new product offering: Microsoft Entra Verified ID, based on decentralized identity standards. Verified ID implements the industry standards that make portable, self-owned identity possible. It represents our commitment to an open, trustworthy, interoperable, and standards-based decentralized identity future for individuals and organizations. Instead of granting broad consent to countless apps and services and spreading identity data across numerous providers, Verified ID allows individuals and organizations to decide what information they share, when they share it, with whom they share it, and—when necessary—take it back.
The potential scenarios for decentralized identity are endless. When we can verify the credentials of an organization in less than a second, we can conduct business-to-business and business-to-customer transactions with greater efficiency and confidence. Conducting background checks becomes faster and more reliable when individuals can digitally store and share their education and certification credentials. Managing our health becomes less stressful when both doctor and patient can verify each other’s identity and trust that their interactions are private and secure. Microsoft Entra Verified ID will be generally available in early August 2022.
All the details and links for more information or need to book an expert :
In today’s competitive e-commerce landscape, customer service is one of the pillars that defines success or failure. Every day, businesses face the challenge of providing fast, efficient, and personalized service. Now, imagine a solution that not only answers basic inquiries but also handles complex interactions with customers—enhancing the experience while reducing costs. This is the story of how an e-commerce business revolutionized its customer service by integrating a virtual call center agent powered by AWS technologies and ChatGPT.
The Challenge: An Overloaded E-commerce Call Center
Laura was the manager of a successful e-commerce company selling electronics internationally. As the business grew, so did the volume of customer inquiries. From order tracking requests, returns, to technical product questions, the customer support team was overwhelmed. The call center was barely keeping up, and customer experience was suffering.
Laura knew that to continue growing, she needed a scalable solution that could handle the high volume of inquiries without sacrificing service quality. Hiring more staff wasn’t a viable option due to the cost. Laura was at a crossroads.
The Solution: AI to the Rescue
That’s when Laura decided to explore the possibilities of intelligent automation. The solution came in the form of a virtual call center agent that could handle calls and live chat interactions seamlessly through a combination of AWS Connect, AWS Lex, ChatGPT, and their WordPress e-commerce platform.
The idea was simple yet powerful: to build a system that not only listened to customers but also understood their needs and provided solutions in real-time, just like a human agent.
The Journey: Implementing the Solution
Laura’s team got to work on implementing the new solution. Here are the use cases that transformed her business forever:
1. Use Case 1: Handling Order Status Queries
A customer called to inquire about their order status. The virtual agent, powered by AWS Lex, captured the request and converted it into text. If it was a simple query like “Where is my order?”, the bot would query WordPress directly for the order status and respond in seconds.
2. Use Case 2: Automated Returns
A frustrated customer wanted to return a product. The virtual agent not only understood the request but also had ChatGPT generate a step-by-step guide on how to process the return. The best part? All this happened while the customer remained on the line—no human intervention needed.
3. Use Case 3: Answering Complex Technical Questions
Wondering if a product is compatible with other devices? No problem. Customers asked technical questions about products, and ChatGPT, trained with the e-commerce’s product database, provided detailed and accurate responses.
The Result: A Transformational Experience
The implementation of this virtual agent was a game changer for Laura’s business. Within just three months:
70% of calls were handled without human intervention, freeing up staff to manage more critical inquiries.
Response times to customer queries dropped by 45%, significantly improving customer satisfaction.
Call center operational costs were reduced by 30% thanks to automation.
Customers were more satisfied, and the company was more efficient than ever.
Conclusion: The Future of E-commerce is Smart
Laura’s case is just one of many examples of how smart solutions can transform customer service. With technologies like AWS Connect, AWS Lex, ChatGPT, and WordPress, any business can provide scalable, personalized, and efficient customer support without the high costs of traditional call centers.
Now, it’s your turn to take the next step. Are you ready to transform your customer service?
“If you’re interested in learning more about how this technology can transform your e-commerce business, let’s talk! I’m here to show you how these solutions can help your business grow while optimizing costs and delivering a world-class customer experience.”
In today’s digital landscape, e-commerce security is paramount. As online retailers, ensuring the safety and confidentiality of customer data should be a top priority. Fortunately, Amazon Web Services (AWS) offers robust solutions that can bolster your cyber defenses and protect your customers’ sensitive information.
Why AWS for E-commerce Security?
Scalable Infrastructure: AWS provides a scalable cloud infrastructure that can grow with your business, ensuring you can handle peak traffic without compromising security.
Data Encryption: Utilize AWS Key Management Service (KMS) to encrypt sensitive data both at rest and in transit, safeguarding it from unauthorized access.
DDoS Protection: AWS Shield offers managed DDoS protection, shielding your website from malicious attacks that could disrupt operations.
Identity and Access Management (IAM): Implement IAM policies to manage user access and permissions, reducing the risk of unauthorized access to your systems.
Enhancing Customer Trust
By leveraging AWS security features, you not only protect your business but also enhance customer trust. In an era where data breaches can severely damage reputation, investing in robust security measures demonstrates your commitment to safeguarding customer information.
aws for e-commerce
How Cybershop46 Benefits
At Cybershop46, we understand the importance of secure online shopping experiences. By integrating AWS security solutions, we ensure that your shopping experience is not only seamless but also safe. Here’s how:
Secure Payment Gateways: Utilize AWS Lambda for serverless payment processing, ensuring transactions are secure and efficient.
Customer Data Protection: AWS CloudTrail provides visibility into user activity, helping us monitor and protect customer data at all times.
Take Action Today
Ready to elevate your e-commerce security with AWS? Visit [Cybershop46](link to Cybershop46 page) to explore our secure and user-friendly shopping environment. Trust us to deliver a seamless online shopping experience, backed by industry-leading security practices.
Learn More
For more insights on how AWS can enhance your e-commerce security, subscribe to our blog and stay updated with the latest trends and tips.
Wirte it by
Carlos Alejandro Méndez Mendoza.
I am a technology expert with over 20 years of IT experience, specializing in delivering out-of-the-box solutions to complex problems. For the past 10 years, I have successfully migrated several companies to the cloud, modernizing key business systems like ERP, CRM, and e-commerce to drive business growth. Known for my innovation and creativity, I’ve been recognized with multiple awards in innovation, hackathons, and cybersecurity. Representing Guatemala, I achieved third place in the First Regional Cyber Defense Games, organized by the OAS and the Ministry of Defense of Colombia.
Having established itself as an early leader in the market for cloud infrastructure, Amazon Web Services (AWS), the online retailer’s profitable cloud platform, is still ahead of the pack. According to estimates from cybershop46 group. Amazon’s market share in the worldwide cloud infrastructure market amounted to 31 percent in the first quarter of 2024, down from 32 percent a year earlier. Meanwhile, Amazon’s main rival Microsoft slowly edges closer, growing the market share of its Azure platform to an all-time high of 25 percent in Q1 2024. Combined with Google at 11 percent market share, the “Big Three” now account for two thirds of the ever-growing cloud market, with the rest of the competition stuck in the low single digits.
In Q1 2024, global cloud infrastructure service spending grew $13.5 billion or 21 percent compared to the first quarter of 2023, bringing total spending to over $76 billion for the three months ended March 31. Looking at the full year, the market is now at a $300-billion revenue run rate, explaining why it is so fiercely contested. Despite its size, the cloud market is still growing strongly, with year-over-year growth even re-accelerating for the second consecutive quarter.
“In terms of annualized run rate we now have a $300-billion market which is growing at 21 percent per year,” Carlos Mendez, CEO at Cybershop46 Research Group said. “We will not return to the growth rates seen prior to 2022, as the market has become too massive to grow that rapidly, but we will see the market continue to expand substantially. We are forecasting that it will double in size over the next four years.”
We share you 3 tips to reduce AWS costs, with this 3 strategies.
#1 Identify Amazon EC2 instances with low-utilization and reduce cost by stopping or rightsizing
Use AWS Cost Explorer Resource Optimization to get a report of EC2 instances that are either idle or have low utilization. You can reduce costs by either stopping or downsizing these instances. Use AWS Instance Scheduler to automatically stop instances. Use AWS Operations Conductor to automatically resize the EC2 instances (based on the recommendations report from Cost Explorer).
#2 Identify Amazon EBS volumes with low-utilization and reduce cost by snapshotting then deleting them
EBS volumes that have very low activity (less than 1 IOPS per day) over a period of 7 days indicate that they are probably not in use. Identify these volumes using the Trusted Advisor Underutilized Amazon EBS Volumes Check. To reduce costs, first snapshot the volume (in case you need it later), then delete these volumes. You can automate the creation of snapshots using the Amazon Data Lifecycle Manager. Follow the steps here to delete EBS volumes.
Reduce AWS costs by stopping or rightsizing
#3 Use Compute Savings Plans to reduce EC2, Fargate and Lambda costs
Compute Savings Plans automatically apply to EC2 instance usage regardless of instance family, size, AZ, region, OS or tenancy, and also apply to Fargate and Lambda usage. Use one year, no upfront Compute Savings Plans to get a discount of up to 54% compared to On-Demand pricing. Use the recommendations provided in AWS Cost Explorer, and ensure that you have chosen compute, one year, no upfront options. Once you sign up for Savings Plans, your compute usage is automatically charged at the discounted Savings Plans prices. Any usage beyond your commitment will be charged at regular On Demand rates. I recommend doing #1 before #3
AWS Fineops – AWS Saving Plan
If you want a free consulting and benefits on how to implement and get started with this solution for your business and development, contact us today:
How to do the perfect Cloud Migration? In this new era, Cloud is essential to your business strategy. Avoid common hazards for successful cloud migration with Cybershop46, Amazon Web Service and/or Azure.
Plan better.
Rehosting
Replataforming
Move faster.
Relocate
Operate simpler Fineops your Cloud costs.
Refactoring
Formulating a Migration Strategy: This post outlines 3 different migration strategies we see customers implement to migrate applications to the cloud. These strategies build upon the 5 R’s that Gartner outlined here in 2011. This is the final installment of a three-part series on migrations. The first post in this series introduces the concept of a mass migration, which we’ll simply refer to as “migration” throughout the series, and the second post of the series describes A Process for Mass Migrations to the Cloud. While each of these posts stands on its own, I believe they go better together. Formulating a Migration Strategy Enterprises typically begin to contemplate how to migrate an application during the second phase of the “Migration Process” — Portfolio Discovery and Planning. This is when they determine what’s in their environment, what are the interdependencies, what’s going to be easy to migrate and what’s going to be hard to migrate, and how they’ll migrate each application. Using this knowledge, organizations can outline a plan (which should be considered subject to change as they progress through their migration and learn) on how they’ll approach migrating each of the applications simple.
Amazon Web Services (AWS) is a cloud computing platform that provides a wide range of services to help businesses manage their workloads.
Here are some reasons why you should consider using AWS for your workloads:
Scalability: AWS allows you to scale your workloads up or down as needed, so you only pay for what you use. This can help you save money and resources in the long run. Security: AWS provides a secure and reliable platform for your workloads. With features like encryption, firewalls, and identity and access management, you can be confident that your data is protected.
Flexibility: AWS offers a wide range of services and tools that can be customized to meet your specific needs. Whether you need to run a website, host an application, or store data, AWS has a solution for you. Cost-effectiveness: AWS offers a pay-as-you-go pricing model, which means you only pay for the services you use. This can help you save money on infrastructure costs and reduce your overall IT expenses.
Reliability: AWS has a proven track record of providing reliable and scalable services to businesses of all sizes. With a global network of data centers and a team of experts available 24/7, you can be confident that your workloads will be up and running when you need them. These are just a few of the many reasons why AWS is a great choice for your workloads. If you’re interested in learning more about how AWS can help your business contact us.
Contact center solutions allow your business to grow by saving time and resources, while simultaneously building brand loyalty.
It’s important to understand that Microsoft Digital Contact Center Platform is not a single Product or SKU. It’s not a SaaS you buy “off the shelf”. The platform is more of a “playbook” or proposed architecture combining some or all of Dynamics 365, Nuance, Power Platform, Teams, and Azure.
Improve customer experience Strengthen your brand Keep a competitive edge Scale up
Why use a contact center?
Microsoft Digital Contact Center with teams
The modular infrastructure of a contact center modernizes your business by boosting efficiency, security, and flexibility.
Save time
Increase efficiency and customer satisfaction by eliminating unnecessary dialogues.
Work smarter
Increase efficiency and customer satisfaction by eliminating unnecessary dialogues.
Improve customer experience
Enable digital engagement support via in-app chat, text, social media, and email for a smooth, seamless customer journey.
Strengthen your brand
Build lasting customer relationships by demonstrating your team is reachable, reliable, and committed to personalized problem solving.
Keep a competitive edge
Stay ahead of the competition with superlative service, since customer care is quickly overtaking product and price as the number-one differentiator.
Scale up
Omnichannel contact centers allow you to utilize data and analytics to adapt and scale your business to your customer’s needs.
How does Microsoft Digital Contact Center Platform for Microsoft Teams?
It’s important to understand that Microsoft Digital Contact Center Platform is not a “Teams Contact Center” in the sense that agents are not using Microsoft Teams. What Microsoft Digital Contact Center Platform does offer is the ability to communicate between Dynamics and Microsoft Teams, which allows:
With embedded Teams Chat a Dynamics agent to reach out to people in the organisation using Microsoft Teams to get additional support with a question or issue
Microsoft Teams users can also interact directly with Dynamics 365 records
Embedded Teams Chat a Dynamics 365 and Swarming with Microsoft Teams
Based on the existing Agent/Customer conversation, AI can recommend people to collaborate within the organisation to help answer the question. AI can summarise the ask and send it out as a Teams message in the right pain of Dynamics. Note this is currently in Public Preview.
If you want a consulting, support and benefits on how to implement and get started with this solution for your business and development, contact us today:
We all have been there where you get to know the pain of restoring a database from backups makes you hate all databases in the world, which is most the time not as easy as backing it up. To make things worse when I wanted to find a way to backup / restore AWS RDS database like my on premise SQL Server, I couldn’t find a flawless way to do it. If you are like me, who wants to do it with the best way possible, this is for you.
Setting up for native backup and restore
To setup native backup for AWS RDS SQL Server, follow this steps we share you below.
To set up for native backup and restore, you need three components:
The SQLSERVER_BACKUP_RESTORE option added to an option group on your DB instance.
An AWS Identity and Access Management (IAM) role to access the bucket.
An Amazon S3 bucket to store your backup files.
Create an option group to backup/restore database In option groups, click on Create Group.
Setting up for native backup and restore
You can settup native backup and restore with this 3 steps:
The SQLSERVER_BACKUP_RESTORE option added to an option group on your DB instance.
An AWS Identity and Access Management (IAM) role to access the bucket.
An Amazon S3 bucket to store your backup files.
Create an option group to backup/restore database In option groups, click on Create Group.
To set up for native backup and restore, you need three components:
Give a name, description, engine and engine version. Here the engine should be the edition of your AWS SQL server instance. And the version should be same as the version you specified when you created the instance.
Now come back to RDS and select the newly created option group. Once the option group is created select it, and click on Add option.
Add option group to aws rds sql server
In the next screen Select the option “SQLSERVER_BACKUP_RESTORE” from the drop down list. It should be already selected.
create option group to database.
Down below, select the S3 bucket that you have created, Select “Yes” to “Apply immediately”. Then click “Add Option”.
You have to create a policy for the IAM Role: Backup-restore we have just created.
If you want a consulting, support and benefits on how to implement and get started with this solution for your business and development, contact us today:
In an industry as fast-paced, and fast-growing, as the restaurant business, it’s important to find a point of sale (POS) software system that can keep up. Modern POS software has evolved into a tool that modernizes every aspect of the restaurant business, from customer experience to user experience and administrative tasks.
As you move through the process of evaluating POS software for your restaurant, there are some key factors to consider as you compare options. Think about how a new system will affect your customers, your staff, and your profitability. Test or demo every solution that makes your shortlist, and look for the features that matter most to your team.
Pay particularly close attention to the following five areas:
1. Customer Experience & Software Speed.
2. User Experience
3. Data Access & Control
4. Inventory
5. Reporting
You can’t be at the restaurant 24/7, but with an older desktop-based system, you might feel like you have to be. That’s an especially annoying problem when you just need to make a small schedule or menu update, and you have to trek in on a weekend or late at night.
When considering a POS for your restaurant, keep these points top of mind during your evaluation process.
Looking for specific restaurant management software?
Point of Sale System
Restaurant Reservation Software
Table Management System
Food Costing Software
Inventory Management System
Waitlist Software
Restaurant Accounting Software
Cash Flow Management Software
Online Ordering Software
Restaurant Analytics Software
Restaurant Menu Builder Software
PMS Integration Software
Additional Restaurant Management Software
If you want a free consulting and benefits on how to implement and get started with this solution for your business and development, contact us today: Website: http://cybershop46.com
