AWS Migration Hub now helps you orchestrate the migration of applications to AWS with the new Migration Hub Orchestrator feature. The scope of large migration projects generally involves selecting migration tools, step-by-step planning, and tracking the migration process across different tools and teams. Migration Hub Orchestrator provides predefined and customizable workflow templates that offer a prescribed set of migration tasks, migration tools, and automation opportunities. With Orchestrator, you can customize the templates, automate the migration of your applications, and track your progress in one place.
The new Orchestrator feature now helps you reduce migration costs and time by removing many of the manual tasks involved in migrating large-scale enterprise applications, managing dependencies between different tools, and providing visibility into migration progress. At this time, Orchestrator supports 1) the migrations of SAP NetWeaver–based applications with HANA databases and 2) the rehosting of any applications to AWS.
You can use a predefined workflow template to orchestrate the validation of the source environment for migration readiness, provisioning your target environment, replication of database and applications, post-migration validation, and cutover to AWS.
The Orchestrator feature is generally available, and you can use it in all AWS Regions where AWS Migration Hub is available. To learn more, read the blog, user guide, and API reference. Accelerate your application with AWS Migration Hub Orchestrator today.
Why Migrate to the AWS Cloud?
With over a million active customers and a global cloud presence, AWS has experience in helping organizations of all sizes migrate workloads to the cloud.
You can migrate any workload – applications, websites, databases, storage, physical or virtual servers – and even entire data centers from an on-premises environment, hosting facility, or other public cloud to AWS. Every step along the way, you can leverage AWS’s years of experience to build your organizational, operational, and technical capabilities, so that you can gain business benefits faster.
If you want a free consulting and benefits on how to implement and get started with this solution for your business, contact us today:
Amazon AWS has launch an innovate Cloud Contact Center (Amazon Connect) based in new way to add value to your costumer service.
Provide superior customer service at a lower cost with an easy-to-use omnichannel cloud contact center.
In just a few minutes, you can set up and make changes to your contact center so that agents can begin helping customers right away.
Save up to 80 percent compared to traditional contact center solutions with no minimum fees, long-term commitments, or upfront license charges.
Easily scale up or down to meet demand, with the flexibility to onboard tens of thousands of agents working from anywhere.
Use cases:
Deliver omnichannel customer service
Web and mobile chat
Use built-in AI and ML to personalize interactions
Improve agent productivity.
Contact center automation
Agent application
Amazon Connect’s agent application consolidates all agent features into one easy to use experience, helping to save your agents valuable time and increasing their productivity. It combines the Contact Control Panel (CCP) with other Amazon Connect agent capabilities, such as task management, customer information, knowledge assist, and workforce schedules into a single UI.
Contact Control Panel
The Contact Control Panel (CCP) provides a single, easy to use communication interface for agents to receive calls, chat with contacts, transfer them to other agents, put them on hold, and perform other tasks. It is also easy to customize your agent experience allowing you to integrate your external applications like CRM or marketing automation. Learn more about the CCP.
Skills-based routing
Amazon Connect has a single UI and routing engine for calls and chat, increasing efficiency among agents. Efficient routing is important to minimize wait times and ensure an end customer gets the answer they need. With skills-based routing, Amazon Connect ensures contacts are sent to the right agent at the right time based on variables such as availability, skillset, customer sentiment, and past history. This helps agents quickly and efficiently resolve issues.
Machine learning and artificial intelligence
Agent assist
Amazon Connect Wisdom, a feature of Amazon Connect, delivers your agents the information they need to help reduce time spent searching for answers and improve customer satisfaction. They can search across connected data repositories to find answers and quickly resolve customer issues during a conversation in real time. Amazon Connect Wisdom links relevant knowledge repositories with built-in connectors for third-party applications like Salesforce and ServiceNow and with internal wikis, FAQ stores, and file shares. Also, it uses ML-powered speech analytics in Contact Lens for Amazon Connect to automatically detect customer issues during calls and recommend content to your agents in real time, helping them resolve the issue without having to manually search. Learn more about Amazon Connect Wisdom.
Caller authentication and fraud risk detection
Amazon Connect Voice ID uses ML to provide real-time caller authentication and fraud risk detection to make voice interactions faster and more secure. Amazon Connect Voice ID analyzes caller’s unique voice characteristics and carrier network metadata to provide your agents and self-service interactive voice response (IVR) systems with a real-time decision on a caller’s identity for faster and more accurate verification. Amazon Connect Voice ID also screens for fraudulent actors in real time, based on your contact center’s custom watchlist, reducing potential losses from fraudulent attacks. Learn more about Amazon Connect Voice ID.
Real-time speech and sentiment analysis
Contact Lens for Amazon Connect enables you to better understand the sentiment, trends, and compliance of customer conversations in your contact center. This helps supervisors train agents, replicate successful interactions, and identify crucial company feedback. Supervisors can conduct fast full-text search on all transcripts to quickly troubleshoot customer issues. Using real-time analytics powered by ML, you can also get alerted to issues during live customer calls and deliver coaching to agents while calls are in progress, improving customer satisfaction. Learn more about Contact Lens for Amazon Connect.
Call summarization
With call summarization, a capability of Contact Lens, important aspects of each customer call are automatically summarized, such as the outcome of the agent’s actions and any follow-up items (for example, issuing a refund) to complete the request for the customer. Your contact center agents and supervisors can easily access the call summary with just a few clicks in Amazon Connect without requiring any technical expertise. Learn more about call summarization.
Natural language chatbots with automated design
You can easily build natural language chatbot contact flows using Amazon Lex, an AWS artificial intelligence (AI) service that is natively integrated within Amazon Connect and has the same automatic speech recognition (ASR) technology and natural language understanding (NLU) that powers Amazon Alexa.
If you want a free consulting an benefits on how to implement and gest started with this solution to your business, contact us today:
With Microsoft Entra your Single Sing-On is easier then ever.
Introducing Microsoft Entra – modern identity and access solutions
Microsoft had announced thier new product family to help secure access for a connected world – Microsoft Entra.
Microft Entra product family includes:
Azure Active Directory (Azure AD)
Multicloud identity and access management solution with integrated security.
Microsoft Entra Permissions Management
One unified model to manage permissions of any identity across any cloud.
Microsoft Entra Verified ID
Enable more secure interactions while respectin privacy with an industry-leading global platform.
Additionally, we’re announcing the Public Previews for:
Workload Identities
Assign and secure identities for any app or service to extend access control and risk detection.
Lifecycle Workflows
Automate assigning and managing access rights, plus monitoring and tracking access, as user attributes change.
The need for trust in a hyperconnected world
Technology has transformed our lives in amazing ways. It’s reshaped how we interact with others, how we work, cultivate new skills, engage with brands, and take care of our health. It’s redefined how we do business by creating entirely new ways of serving existing needs while improving the experience, quality, speed, and cost management.
Behind the scenes of all this innovation, millions and millions of connections happen every second between people, machines, apps, and devices so that they can share and access data. These interactions create exciting opportunities for how we engage with technology and with each other—but they also create an ever-expanding attack surface with more and more vulnerabilities for people and data that need to be addressed.
It’s become increasingly important—and challenging—for organizations to address these risks as they advance their digital initiatives. They need to remove barriers to innovation, without the fear of being compromised. They need to instill trust, not only in their digital experiences and services, but in every digital interaction that powers them—every point of access between people, machines, microservices, and things.
Reduce your security and compliance cost with Microsoft Security
Our expanded vision for identity and access
When the world was simpler, controlling digital access was relatively straightforward. It was just a matter of setting up the perimeter and letting only the right people in.
But that’s no longer sustainable. Organizations simply can’t put up gates around everything—their digital estates are growing, changing, and becoming boundaryless. It’s virtually impossible to anticipate and address the unlimited number of access scenarios that can occur across an organization and its supply chain, especially when it includes third-party systems, platforms, applications, and devices outside the organization’s control.
Identity is not just about directories, and access is not just about the network. Security challenges have become much broader, so we need broader solutions. We need to secure access for every customer, partner, and employee—and for every microservice, sensor, network, device, and database.
And doing this needs to be simple. Organizations don’t want to deal with incomplete and disjointed solutions that solve only one part of the problem, work in only a subset of environments, and require duct tape and bubble gum to work together. They need access decisions to be as granular as possible and to automatically adapt based on real-time assessment of risk. And they need this everywhere: on-premises, Azure AD, Amazon Web Services, Google Cloud Platform, apps, websites, devices, and whatever comes next.
Reduce access risk across clouds
The adoption of multicloud has led to a massive increase in identities, permissions, and resources across public cloud platforms. Most identities are over-provisioned, expanding organizations’ attack surface and increasing the risk of accidental or malicious permission misuse. Without visibility across cloud providers, or tools that provide a consistent experience, it’s become incredibly challenging for identity and security teams to manage permissions and enforce the principle of least privilege across their entire digital estate.
With the acquisition of CloudKnox Security last year, we are now the first major cloud provider to offer a CIEM solution: Microsoft Entra Permissions Management. It provides comprehensive visibility into permissions for all identities (both user and workload), actions, and resources across multicloud infrastructures. Permissions Management helps detect, right-size, and monitor unused and excessive permissions, and mitigates the risk of data breaches by enforcing the principle of least privilege in Microsoft Azure, Amazon Web Services, and Google Cloud Platform. Microsoft Entra Permissions Management will be a standalone offering generally available worldwide this July 2022 and will be also integrated within the Microsoft Defender for Cloud dashboard, extending Defender for Cloud’s protection with CIEM.
Additionally, with the preview of workload identity management in Microsoft Entra, customers can assign and secure identities for any app or service hosted in Azure AD by extending the reach of access control and risk detection capabilities.
Enable secure digital interactions that respect privacy
At Microsoft, we deeply value, protect, and defend privacy, and nowhere is privacy more important than your personal identity. After several years of working alongside the decentralized identity community, we’re proud to announce a new product offering: Microsoft Entra Verified ID, based on decentralized identity standards. Verified ID implements the industry standards that make portable, self-owned identity possible. It represents our commitment to an open, trustworthy, interoperable, and standards-based decentralized identity future for individuals and organizations. Instead of granting broad consent to countless apps and services and spreading identity data across numerous providers, Verified ID allows individuals and organizations to decide what information they share, when they share it, with whom they share it, and—when necessary—take it back.
The potential scenarios for decentralized identity are endless. When we can verify the credentials of an organization in less than a second, we can conduct business-to-business and business-to-customer transactions with greater efficiency and confidence. Conducting background checks becomes faster and more reliable when individuals can digitally store and share their education and certification credentials. Managing our health becomes less stressful when both doctor and patient can verify each other’s identity and trust that their interactions are private and secure. Microsoft Entra Verified ID will be generally available in early August 2022.
All the details and links for more information or need to book an expert :
As 2022 kicks off, companies are being forced to change the way they do business to meet the demands of an uncertain supply chain, warehouse problems, labor shortage, and increased reliance on technology for inventory, meetings, sales, and customer service.
But a collaboration between suppliers and stockroom managers provides the opportunity to implement positive changes that can help businesses serve their customers better, fulfill orders more quickly, prevent backorders, grow existing-customer revenues and increase profits.
It is a good time for inventory operators to rethink old ways of managing inventory and consider new ways to keep their customers satisfied and attract new business.
Most of the warehouse and logistics operators faced issues with:
Inventory Software
Employment struggles
Insufficient inventory space
Inability to find and retain qualified supervisors
Outdated equipment
Challenges from increased e-commerce demands.
Warehouse managment system with Zebra scanners and Odoo Software
As a solution, we are looking two inventory management trends:
The Rise of Supply Chain Automation for Self-service and No-Touch Optimized Inventory Replenishment.
Companies are also increasing their investments in software that modernizes inventory management and digitizes replacement orders downstream from the warehouse.
Also, referred to as automated inventory replenishment software for stockrooms and vans, the point of it is to go paperless and digitize your POs that get sent straight to the distributor’s ERP (Software).
Growth of Cloud Inventory Solutions That Support an Omnichannel Go-to-Market Strategy
Cloud technology connects systems and equipment in a digital environment. Stockroom managers with cloud systems have greater security, more available storage and remote connectivity options. In addition, when your ERP and stockroom management apps are connected to the Cloud, you don’t have to worry about housing costly IT equipment or performing constant maintenance and updates – with Cloud technology, all of the housekeeping is done for you.
The adoption of the Cloud is becoming more widespread and won’t stop anytime soon. As a result, suppliers and inventory managers looking to improve their management processes can use Cloud technology to increase efficiency, automate manual processes and access information remotely.
The benefits are many: tracking inventory usage in storerooms and vans with accurate scans and sensors, getting calculated min/max settings that match your needs, managed consignment inventory, optimizing inventory levels as well as reducing inventory and carrying costs.
Customers want to order when and where they want, and that trend only accelerated this year. As a result of this past year’s business disruption, many distributors are building a more resilient fulfillment network that provides speed, flexibility and innovation. The following are ways distributors and inventory managers can respond to this trend to strengthen their ability to serve customers more quickly and efficiently.
Predictive Planning and Demand Forecasting
Onsite Consigned Inventory
Onsite Delivery and Services
In Cybershop46, we want you to imagine how can we bring a solution for your warehouse, that’s why we are working hard with this Inventory and Supply Chain disruption times, so we bring Odoo WMS Software with Inventory Module to handle all the above issues and challenges Integrated or connected with Zebra scanners hardware and Iot Hardware.
The technology giant Apple has announced the launch of Tap to Pay via iPhones, providing new payment capability for business merchants, as new product of Apple Pay.
Apple has announced the launch of Tap to Pay in the US, a new capability that will enable millions of merchants and vendors in the North American market to use their iPhones to accept Apple Pay and contactless credit and debit cards from leading payment networks, including American Express, Discover, Mastercard, and Visa.
The move means all enterprises, from small businesses to retailers, will be able to use their devices to take payments via contactless credit and debit cards, and digital wallets through a simple tap to their iPhone.
Data suggests Tap to Pay on iPhone will be available for payment platforms and app developers to embed into their iOS apps providing an additional payment option to their business customers. Furthermore, Stripe will be the first payment platform to offer Tap to Pay on iPhone to their business customers, including the Shopify Point of Sale app this spring. Reports also suggest new payment platforms and apps linked to the service will follow later this year.
Cybershop46 is working hard to develop a gateway platform to apple pay can be accessible with Central America Banks.
Cute smiling robot, chat bot say hi. Vector modern line outline flat style cartoon character illustration. Isolated on white background.Speak bubble. Voice support, virtual online help support concept
Una nueva forma que se ha convertido en tendencia últimamente y esta cambiando drásticamente los negocios es el de atraer a tus clientes, crear fidelización y generarles valos es a través de su experiencia de usuario.
La forma más sencilla e innovadora de realizarla es a través de generar un asistente virtual(chatbot) en tus plataformas de redes sociales, comercio electrónico, plataformas virtuales o ventas a través de un a portal (Landing Page). Ayudándonos de tecnologías como Inteligencia Artificial, Machine Learning y árboles de decisión podemos desarrollar un chatbot de forma ágil y así pueda empezar a generar valor a la vez que aprende de las solicitudes y gustos de tus clientes.
Se puede trabajar de forma escalonada enseñándole lenguaje natural que puede ser escrito, oído o hablado, con esto lograr contar que tu chatbot sea capaz de responder preguntas o resolver solicitudes, demostrar productos a traves de envio de imagenes con carrusel de imágenes y/o hasta lograr seguir con una conversación a detalle y que finalice la venta enviando un formulario para que se llenen los datos del cliente y datos de tarjeta de crédito.
Los Beneficios son maravillosos tenemos personal de venta 24 horas solo tenemos que tomar en cuenta que a todo usuario no le gusta ser atendido por una computadora o maquina, asi que el trabajo difícil es entrenar al chatbot y pueda tener un acelerado aprendizaje para que logremos que nuestros clientes pocas veces puedan identificar este asistente.
Por último quisiera compartirles que esta solución se acopla perfectamente en las siguientes áreas del negocio e industrias como lo son Bancos, Medicina, Agencias de Viajes / hoteles, ventas retail.
Los servicio y experiencia al cliente que he identificado son los siguientes:
Ventas.
Atención al cliente.
Buzón de quejas y reclamos.
Atención de Creditos y cobros.
Soporte Tecnológico.
Chatbot, can help you bring a best costumer service
En esta etapa de cuarentena y debido a la crisis sanitaria por el Coronavirus (Covid-19) los empresarios se enfrentan ante un cumulo de decisiones que marcarán el futuro de sus empresas, se encuentran frente a la opción de generar nuevas ideas para cambiar el giro de negocio de sus empresas o migrarlas a la era digital para lograr sobrevivir.
Aunque el #LockDown como fue llamada la crisis en Estados Unidos pueda significar una pausa, en lo personal creo que el mundo no se ha detenido, por el contrario, está avanzando al cambio a una nueva normalidad, una nueva forma de vivir, aprender, enseñar y comerciar productos. Si revisamos la historia de siglos pasados ha habido hitos en nuestra historia que tal como el que vivimos, han marcado importantes cambios, en donde hay un antes y un después, por lo que me atrevo a predecir que las empresas que encaminen sus operaciones a la era digital tendrán mayor oportunidad de subsistir.
Algunas empresas para continuar sus operaciones, empresas con planes de continuidad de negocio que como ejercicio rutinario contemplan el plan de acción a seguir en crisis debidas a diferentes variables y que a mi parecer son muy pocas, enviaron a sus empleados al teletrabajo o HomeOffice como lo tenían contemplado y están operando sin mayor problemas y la transición les ha sido fácil, otras con dificultad improvisaron el teletrabajo mientras que las que no se adaptaron a esta modalidad permanecen cerradas y cuyos gerentes se encuentran buscando alguna forma de reabrirlas y seguir adelante.
Reflexionando al respecto pensé en listar algunos consejos que desde mi experiencia en Tecnología pueden ayudar con la transición digital de las empresas evitando costos al máximo, tips que comparto y espero sean de utilidad:
Cloud Computing: Para evitar que personal de operaciones y tecnología deba de estar presente en tus negocios y empresas, la mejor forma es mover la mayoría de Plataformas tecnológicas y centrales telefonicas a la Nube, además brinda el beneficio que pagas solo por lo que se utilizan (maximizar beneficios y minimizar costos).
Sistematizar la empresa: si aún llevas tu empresa de forma tradicional manual si sistema informático de gestión, la mejor opción sería implementar una plataforma tecnológica de gestión empresarial para llevar el control y administración de tu empresa con un sistema ERP puedes llevar tu contabilidad, ventas, pedidos, compras, tesorería e inventarios. La mejor opción es que sea un software basado en Nube y dependiendo del presupuesto que tengas puedes tener varias opciones desde un sistema abierto como Odoo hasta un sistema licenciado como SAP, Dynamics 365 u Oracle ERP.
Implementación de Comercio Electrónico: Hay varias plataformas open source que pueden ayudarte a seguir vendiendo en linea como(Odoo, Shopify, PrestaShop, WIX) , aunque esten cerrados tus locales pueden implementar un mini call center y seguir atendiendo ventas con personal desde su casa y con estas plataformas puedes llevar control de tus ventas, pedidos, entregas, inventarios y pagos en linea.
Alianza con Plataformas de Envío: La mejor forma de en este época para hacer entregas de tus pedidos es que logres realizar alianzas con estas plataformas como Glovo, Hugo, Uber, UberEats, Trego, PedidosYa, Rappi. Esta alianza te permitirá hacer entregas rápido y sin necesidad de inversión en Motocicletas, seguros y contratación de personal así puede ser lo más rápido posible la implementación.
Streaming en Vivo: Es importante la presencia de marca, para seguir conectado con tus clientes el streaming en vivo permite que tu empresa permanezca en la mente del consumidor, para lo cual puedes establecer estrategias para crear contenido digital como clases en línea, conferencias, capacitaciones o Webinars los cuales pueden acoplarse al giro de tu negocio o empresa así como también acoplarse a tu target de clientes, a mi parecer las plataformas que lideran serían Zoom, Microsoft Teams, Google Meet, Any Desk, Gotomeeting, Classroom y Cisco Webex.
Contenido Digital: Si el target de tu empresa son personas jóvenes o de la nueva era o que el giro de negocio sea comedia, gamers, tecnología, bebidas, moda o vida y estilo, es probable que para estar en la mente del consumidor de este target de clientes puedas ser una mejor opción el crear videos, historias, imágenes, audiolibros o podcasts. Para esto te recomendamos las siguientes plataformas(YouTube, Twitch, TikTok, Spotify, Apple Music)
Social Selling:Una buena nueva forma de vender es a través de redes sociales, actualmente Whatsapp, Facebook e Instagram de tan 3 opciones:
La venta a través de publicidad pagada.
Tus vendedores busquen clientes a través de perfiles o promoción en sus muros.
Envío de portafolios y/o catalogo de productos por mensajes de whatsapp.
Facebook e Instagram MarketPlace.
Creo que la flexibilidad y agilidad que tengamos para adaptarnos a la situación valiéndonos de las herramientas adecuadas puede hacer que el impacto de la crisis sea menor, inclusive podemos sacar lo mejor de esta situación y obtener alguna ventaja competitiva, o posicionarnos como líderes en el nuevo segmento de mercado creando valor en mercados inexistentes, Si te gusto déjanos un like y comparte.
Estoy contento porque creo que lo mejor está por venir, Bienvenida la #EraDigital
