Optimize your business with a contact center
Contact center solutions allow your business to grow by saving time and resources, while simultaneously building brand loyalty.
It’s important to understand that Microsoft Digital Contact Center Platform is not a single Product or SKU. It’s not a SaaS you buy “off the shelf”. The platform is more of a “playbook” or proposed architecture combining some or all of Dynamics 365, Nuance, Power Platform, Teams, and Azure.
Improve customer experience Strengthen your brand Keep a competitive edge Scale up
Why use a contact center?
Microsoft Digital Contact Center with teams
The modular infrastructure of a contact center modernizes your business by boosting efficiency, security, and flexibility.
Save time
Increase efficiency and customer satisfaction by eliminating unnecessary dialogues.
Work smarter
Increase efficiency and customer satisfaction by eliminating unnecessary dialogues.
Improve customer experience
Enable digital engagement support via in-app chat, text, social media, and email for a smooth, seamless customer journey.
Strengthen your brand
Build lasting customer relationships by demonstrating your team is reachable, reliable, and committed to personalized problem solving.
Keep a competitive edge
Stay ahead of the competition with superlative service, since customer care is quickly overtaking product and price as the number-one differentiator.
Scale up
Omnichannel contact centers allow you to utilize data and analytics to adapt and scale your business to your customer’s needs.
How does Microsoft Digital Contact Center Platform for Microsoft Teams?
It’s important to understand that Microsoft Digital Contact Center Platform is not a “Teams Contact Center” in the sense that agents are not using Microsoft Teams. What Microsoft Digital Contact Center Platform does offer is the ability to communicate between Dynamics and Microsoft Teams, which allows:
- With embedded Teams Chat a Dynamics agent to reach out to people in the organisation using Microsoft Teams to get additional support with a question or issue
- Microsoft Teams users can also interact directly with Dynamics 365 records
Embedded Teams Chat a Dynamics 365 and Swarming with Microsoft Teams
Based on the existing Agent/Customer conversation, AI can recommend people to collaborate within the organisation to help answer the question. AI can summarise the ask and send it out as a Teams message in the right pain of Dynamics. Note this is currently in Public Preview.
If you want a consulting, support and benefits on how to implement and get started with this solution for your business and development, contact us today:
Website: http://cybershop46.com
